• Having excellent workforce as well as cost- effective call centre outsourcing services, India has become one of the most preferred outsourcing locations across the globe. With the evolving technology, the industry has witnessed a paradigm shift to open source platforms, cloud enabled applications for communication and interaction, inferred meaning of messaging etc. As product offerings proliferate along with evolving technology, enterprises require solutions to reduce costs of their call centre infrastructure and to deliver a greater flexibility and feasibility in addressing customer service requirements. Hence, the transformation of call centre infrastructure and strategy has crucial role in succeeding in this omni-channel world. For evolving call centre market, advanced software platforms include automatic call distribution, interactive voice response (IVR), workforce management and optimization, a dialer for outbound communications, integration with Customer Relationship Management (CRM) systems, multichannel queues to handle different kinds of customer communications, and reporting are available today to reduce complexities. Enterprises require suitable vendors who succour to increase productivity, process service tickets, manage customer accounts while reinforcing their telecommunications infrastructure to help them attain improved and successful call centre operations. This can lead to highest ROI and best long-term value. We at CIOReview understand this requirement of the C-level executives. Therefore, CIOReview brings a list of “20 Most Promising Call Centre Solution Providers” to aid C- level executives in spotting most suitable vendors. A distinguished panel comprising of CEOs, CIOs, industry analysts and CIOReview editorial team have scrutinized various companies before finalizing these vendors who adopt innovative technologies to help the call center industry grow.